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JustLooking help center

How can we help?

Find answers to common questions, browse help topics, or reach out to our support team — we're here to help you get the most out of JustLooking.

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Topics

Browse help topics

Quick guidance on the things people ask about most.

  • Account & Login

    Create your account, sign in, and reset a forgotten password using the “Forgot Password” option on the login screen — a one-time code is sent to your registered email.

    Resetting your password

  • Vendor Verification

    Become a verified vendor by completing Aadhaar KYC — verify via the OTP sent to your Aadhaar-linked mobile, or upload your Aadhaar card. The name must match your profile.

    KYC steps

  • Subscriptions & Payments

    Choose a plan that fits you, pay securely, and your subscription activates immediately. You can view your current plan and renew any time from your Profile.

    Plans and renewals

  • Chats & Requirements

    Post a requirement, connect with nearby verified providers, and chat in real time. You can hide a conversation from your list by deleting it from the chat options.

    Deleting a chat
Direct support

Still need help?

Our support team is happy to assist. Send us an email describing your issue — including your registered email or mobile number — and we'll get back to you.

Email support@justlooking.in
Response time
24–48 hours, Monday to Saturday
Include
Your registered email or mobile number
FAQ

Frequently asked questions

How do I reset my password?
On the login screen, tap “Forgot Password”, enter your registered email, and we'll send a one-time code (OTP). Enter the code and set a new password. If the email doesn't arrive within a few minutes, check your spam folder and try again.
I didn't receive my OTP. What should I do?
Make sure the email or mobile number you entered is correct, check your spam folder, and wait a minute before requesting a new code with “Resend”. Vendor Aadhaar OTPs are sent to your Aadhaar-linked mobile number. If it still doesn't arrive, contact us at support@justlooking.in.
How do I become a verified vendor?
During sign-up you complete Aadhaar verification (KYC). You can verify using the OTP sent to your Aadhaar-linked mobile number, or by uploading a photo of your Aadhaar card. The name on your Aadhaar must match the first and last name on your profile.
How do subscriptions and renewals work?
Pick a plan, complete the secure payment, and your subscription activates right away and stays valid until its end date. You can see your current plan, its validity, and renew any time from your Profile. See our Cancellation Policy for refund details.
How do I delete a chat?
Open the conversation, tap the chat options, and choose “Delete”. The chat disappears from your list. This only removes it from your side of the conversation.
How do I delete my account or my data?
Email us at support@justlooking.in from your registered email address with your account details, and we'll process your account or data deletion request in line with our Privacy Policy.

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